Terms & Conditions
Customers accept that by dealing with Arc Reclamation Ltd they agree to these Terms and Conditions and that any contract formed with Arc Reclamation Ltd will be a contract under and subject to the laws of England whose courts will have exclusive jurisdiction in the determination of any disputes.
Description of Goods
Every effort is made to accurately describe goods on the website. Clients should understand that reclaimed materials all have wear and tear commensurate with their age and that the goods sold are not in as new condition unless described as such.
All measurements given on the website are approximate. Clients should confirm to their satisfaction specific sizes before ordering. Due to the nature of reclaimed materials, dimensions may vary over the length, width or height of items due to previous alterations. Doors, for instance, are likely to have been planed to fit frames and therefore are not the same width from top to bottom. We advise all clients to double check dimensions with us prior to purchase.
Acceptance of Orders
Reserving an item and all further enquiries submitted on our website are acknowledged by email. No order placed by the Customer shall be deemed to be accepted by the Company until the company issues a final acceptance email of the order to the Customer. All orders are fulfilled subject to these Terms and Conditions of sale.
Goods and services are invoiced at the prices ruling at the time of acceptance of an order. Prices shown are inclusive of VAT at the rate ruling on the date of a VAT invoice.
Payment should be made within 7 days of reserving an item on the website. We accept payment by credit card, debit card, cheque or cash. The Company reserves the right to re-advertise the item after this period if contact and payment have not been made. Customers can negotiate with us direct for an extension if they are unable to make the necessary arrangements within the requested 7 days.
Delivery or Postage
Delivery charges are extra to the cost of the item on the website. Please contact us for a quote.
Goods may be removed from our premises only once payment has been received in full by the Company.
Any time or date for delivery stated by the Company shall be treated as an estimate only. Whilst every effort will be made to despatch goods within the timescale quoted, no liability can be accepted by the Company for failure to deliver within the quoted times or within any specific time period. The Company shall not be liable for any loss or damage whatsoever (including consequential loss or loss of profit) arising directly or indirectly from any delay in the delivery of all or any of the goods howsoever caused.
The Company will accept no liability for shortages or damage to goods unless the Customer notes the damage at the time of delivery and notifies the company in writing within three working days of receipt of the goods. If the Customer fails to give written notice within that time the goods will be deemed to have been accepted and the customer shall not be entitled and irrevocably and unconditionally waive any right to reject the goods.
The Customer shall be bound to accept the goods when they are tendered for delivery by the Company and delivery shall be deemed to take place when the goods are tendered for delivery to the Customer a the nominated address for delivery whereupon the risks of loss, breakage or any other damage whatsoever shall pass to the Customer.
If for any reason the Customer cannot accept delivery of the goods for more than 7 days after the product is available for delivery the Company may either elect to store the goods pending their actual delivery and the Customer may be liable to the Company for the storage costs (including insurance) of so doing but the Company shall be under no obligation to insure the goods in storage and the risk of any loss or damage to the goods howsoever arising shall be borne by the Customer, or if the period of storage exceeds 120 days may elect to sell the goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Customer for the excess over the price under the contract or charge the Customer for any shortfall below the price under the contract.
Where access to the delivery address is limited or additional equipment is required to complete delivery of the goods, additional charges to cover the full costs of these services plus administrative costs will apply.
Our standard delivery service is a one-man curbside service. It excludes any special services or additional manpower required to effect delivery as well as evening and weekend deliveries for which additional charges may apply. The responsibility for the goods passes to the customer after they are unloaded from the delivery vehicle notwithstanding any assistance provided in delivering goods into the Customer's premises.
We reserve the right to charge a discretionary re-delivery administration charge of £20 per instance on top of the re-delivery charge if a further delivery is necessary because the Customer is not at home to receive the order at a pre-arranged delivery time, or if goods must be re-delivered because they cannot fit into the premises without additional work or equipment, or if goods must be re-delivered for any other reason.
The Company reserves the right to make delivery by instalments and tender a separate invoice in respect of each instalment. Our failure to deliver any one or more instalments or any claim by the Customer in respect of any one or more instalments shall not entitle the Customer to treat the contract as a whole as repudiated.
If the goods are to be deposited other than on the Customer's private premises, the Customer shall be responsible for compliance with all regulations and for all steps which need to be taken for the protection at all times of persons or property.
Property and Title
No property or title to goods shall pass to the Customer unless and until the full amount of the value of the goods as invoiced has been credited to the Company's bank account without recourse or the Company has received the full amount in cash. Risk of damage to or loss of the goods shall pass to the Customer at the time of delivery or at the time of attempted delivery or, if the Customer wrongfully fails to receive the delivery as arranged, at the time when the Company has tendered delivery of the goods.
In the event that the Company is prevented from carrying out its obligations as a result of any cause beyond its control such as but not limited to Acts of God, War, Strikes, Lock-outs, Flood and Failure of their parties to delivery goods, the Company shall be relieved of its obligations and liabilities for as long as such fulfilment is prevented.
Returns and Cancellations
Please note, due to the nature of architectural salvage, items will have wear and tear commensurate with their age. We try to describe condition clearly, but if you wish to return purchases for any reason, you should send them back to us within 14 days to Upper Downgate Farm at your own expense whereupon we will refund the purchase price provided items are received in the same condition as when dispatched. We only refund delivery costs if the item has been incorrectly described or damaged in transit to you.
Orders for custom-made goods may only be cancelled if work on the product has not yet begun.
Goods are antique, but comply with the 1977 Sale of Goods Act, i.e. they are suitable for the purpose described.
No claim will be entertained in respect of any goods which have been repaired or altered in any way by the Customer or have been the subject of any accident or damage caused by any innocent, wilful or negligent act or omission of the Customer or by circumstances beyond the control of the Company or goods which cannot be shown to have been supplied by the Company. Customers are strongly advised to employ professional tradesmen (eg electricians, carpenters, plumbers etc) in relation to the installation of goods of the type which need to be installed properly and safely in accordance with codes of practice. We also recommend that prior to purchase the Customer ensures that the products they wish to purchase are compatible with the standards, sizes and specifications for such products used in their country.
The Company's Liability
The Company shall under no circumstances whatsoever be liable for any indirect or consequential loss howsoever caused
The company's liability in respect of breach or non-performance of any order shall be limited to the invoiced value to which the claim relates.
Subject as expressly provided in these Terms and Conditions, and except where the goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
Where the goods are sold under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) the statutory rights of the Customer are not affected by these Terms and Conditions.
The Customer must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. The Customer understands that they and not Arc Reclamation Ltd, are responsible for all electronic communications and content sent from their computer to the Company and they must use the website for lawful purposes only. The Customer must not use the website for any of the following:-
For fraudulent purposes, or in connection with a criminal offence or other unlawful activity
To send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
To cause annoyance, inconvenience or needless anxiety
Arc Reclamation Ltd ("the Company") is a UK company governed by English Law with the registered address:-
If any provisions hereof shall be held to be invalid, illegal or unenforceable the validity and enforceability of the remaining provisions shall not be in any way affected or impaired thereby.
Waiver by the Company of any breach of these Terms and Conditions or any granting of time or indulgence by the Company to the Customer shall in no way affect the rights of the Company hereunder.
All headings are for convenience only and do not form part of these Terms and Conditions.
Any notice or demand to be given hereunder shall be in writing and shall be delivered by hand or sent by first class prepaid letter to the last known address of the party to be notified and shall be deemed to have been served immediately, if delivered by hand and forty eight hours after posting if posted as aforesaid.
The Company may, at its discretion, record telephone transactions with its customers. This is for staff training purposes only.
Any modifications to the above conditions must be noted and signed by the vendor on the invoice.
We reserve the right to make changes to our website, policies, and these Terms and Conditions at any time - the Customer will be subject to the Terms and Conditions in force at the time that an order is placed unless any change to these Terms and Conditions is required to be made by law or Government Authority (in which case it will apply to orders previously placed). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.